IT Services
Core Services
Core Services are packaged into the ASP engagement at no extra cost, and are available in the licence-sale and product-sale models too. They are delivered offsite or offshore by default; onsite delivery is on-demand and billable by time and effort.
| Type of Service | Details |
|---|
| Software ASP Licence | ASP licences for the QFund™ application (different licences for Storefront & Internet products). |
| Hosting Services | Complete hosting services of the QFund™ application. |
| Hardware for Hosting | All hardware required for hosting including cages at the data center, servers, networking & storage. |
| System Software Components | System software including JBoss application server, Oracle database server, Linux OS licences and monitoring tools. |
| Support & Monitoring | 24×7 offsite production support & monitoring of the application servers and database servers. |
| Data Back-Ups | Daily / monthly data back-ups & archiving at a remote offsite location on digital storage devices. |
| Data Archival Services | Data archival for optimal system performance based on client’s requirements, planned at an offsite location. |
| Help Manuals | Help & User Manuals for store & internet operators, CSRs and administrative users in electronic & print media. |
| Technical Upgrades | Upgrades for system software & portability to the latest versions — Database (Oracle), Application Server (JBoss) and coding platform (J2EE). |
| Training Services | Basic training services for online application users & administrative users, not exceeding 5 man-days. Available rather than required — QFund’s screens share one layout across every module, so most CSRs and agents are productive without a formal course. |
| Functionality Upgrades | Enhancements to the core functionality of the QFund™ internet product. |
On-demand Services
- Customization / Custom Development — custom development of new applications or enhancements with turn-key development services.
- Integration / Interfacing — integration services for integrating QFund™ with any third-party tools or applications.
- Change Request Management — changes required to the base QFund™ application, as requested by clients during the production stage.
- Extended Training Services — comprehensive training programmes and tools / devices necessary to support clients’ users.
- Data Migration Services — data migration services following a Data Migration Process Model described in detail.
- Roll-out & Implementation — complete roll-out and implementation plan for clients and aid in implementation.
- Configuration Support — assistance from the QFund™ application support team in configuring loan products, fee structures, loan product availability and document templates, and in testing them before they are taken live.
Dedicated Teams & Change Delivery
QFund’s product division comprises more than 400 financial-lending domain experts with deep
technology skills, delivering from onsite, offsite & offshore locations. Each lender is
served by a dedicated team that carries the client’s configuration, states,
integrations and operating calendar in its head — not a rotating pool picking up tickets.
The practical consequence is that change is delivered on your order of priority. A
customisation you need before a state launch is not queued behind another lender’s request or a shared
product roadmap, and the people who build it already know your installation.
Two lanes of change
Configuration — no development
- New loan products inside any loan type, with their own characteristics & fee configuration
- Rate, fee and charge structures, and the bands they apply to
- Loan product availability by brand, channel, state and individual store
- Underwriting matrix, verification waterfall and decision rules
- The Document Management module — agreements, receipts, authorisation letters, notices & customer communications, populated by mapping existing placeholder values into your own templates
Carried out by the client’s own team, by the QFund™
application support team, or by both together. It takes configuration and testing effort only,
and then the change goes live.
Custom development — your priority
- Custom features and screens specific to your operation
- Interfaces to systems outside the 90+ pre-built integrations
- Change requests against the base application
- Bespoke reporting and data feeds
Scoped, built, tested and deployed by your dedicated
team, sequenced against the dates that matter to your business.
Why it matters: speed to market
Short-term lending is one of the most heavily regulated markets in U.S. consumer finance, and the ground moves — a state amends a fee cap, a regulator requires a new disclosure, a competitor re-prices. Because loan products, their economics, availability and paperwork are configuration, and anything beyond configuration is built by a team answering to your priorities, the platform is never the reason a launch slips.
Interface & Integration Services
QFund™ is integration-ready by design. It connects to the internal systems you already run and to services you buy from third parties, including:
- Risk Assessment Interfaces
- Accounting Applications
- HR / Payroll Applications
- Any other legacy / ERP / proprietary application
Built on a scalable architecture, QFund™ interfaces with systems on any technology platform, legacy and ERP applications included — for example the Teletrack risk-assessment engine, used to verify borrower credibility.
Building on QFund’s own APIs
Integration is not only inbound. Every function QFund performs is exposed as a RESTful JSON API over HTTPS, with token credentials scoped per integration and webhooks on loan and payment events, so a lender can run its own online portal or its own agent interface against QFund as the lending core. Where your development team wants to build on it, the engagement is endpoint reference and payload schemas plus your dedicated QFund team alongside the build — see the API layer for what it covers.
Database Services
Migration is either a one-time event — legacy data into a new system — or a repeating one, such as feeding a data warehouse or reporting subsystem.
QFund™ takes a realistic approach to data-migration matching experience with correct toolsets. We provide
the tools and can provide the required hardware needed for the conversion effort. The end result is a
successful migration at a reasonable cost.
Key elements of a one-time migration
- Source Host Identification — operating system, where located, how is the host physically connected to the target host.
- Source Identification — application, database, data formats, field formats, business rules, export options, security issues.
- Target Host Identification — operating system, where located.
- Target Identification — application, database, data formats, field formats, business rules, import options, security issues.
- Mapping Discovery — mapping field to field, mapping through conversion tables, summaries, exception processing.
- Determine where programmatic mapping is the best solution and where data entry is the correct approach.
- Detailed mapping process, documentation & training, test & balancing procedure, simulated go-live test and final go-live.