Questions lenders actually ask

QFund is a loan management system (LMS) for the U.S. short-term and alternative finance industry. It covers the complete lifecycle — loan application, origination, disbursement, servicing and collections — for payday and deferred deposit, installment, line of credit, title/auto equity and the Texas CSO/CAB model — plus check cashing — across storefront, online and omni-channel operations.

One core with functional suites on top of it. Origination, servicing, collections and payments are not separately deployed applications with interfaces between them — they read and write the same borrower, loan and ledger records. That is why there is no nightly reconciliation between origination and servicing.

Payday / deferred deposit, installment (both simple-interest and fixed-interest), line of credit (secured and unsecured, revolving and non-revolving), title / auto equity, and CSO / CAB loans, plus check cashing. See loan types.

Yes, as configuration: loan product parameters, rate and fee structure, document set and the state rule sets it will be offered under. There is no second system to buy and no separate month-end close.

Yes, and there is no practical limit. Installment, payday, line of credit and title are loan types; inside each you configure as many individual loan products as your market needs, each with its own principal bands, term and frequency, interest method, fee configuration, collateral rules, underwriting matrix and document set. Running a storefront loan product and an online one with different economics side by side is routine. See loan types.

Yes. Availability is part of every loan product’s configuration: the brands it belongs to, the channels it appears on — storefront, online, phone, lead feed — the states it may be offered in, and, where you want that level of control, the specific retail stores that can write it. That is what makes a ten-store pilot of a new fee structure possible without a separate installation.

From your own templates, through the fully configurable Document Management module. QFund exposes the placeholder values it already holds — borrower, loan, schedule, fee, store and brand fields — and they are mapped straight into the template. Agreements, receipts, authorisation letters, notices, statements and customer communications can differ by loan product, state and brand, and changing one is a configuration and testing exercise rather than a development request.

Yes, on a converged database. A borrower can apply in a store and pay online, apply online and pay in a store, or move between channels mid-loan — one borrower record, one balance. See channels & deployment.

A tenancy model, not a cut-down product. Your operation runs as a logically separated tenant inside a shared QFund instance — your own borrowers, users, loan products, fees and state configuration, isolated from every other tenant. No dedicated instance to provision is what makes pay-as-you-go pricing possible. Subscription/ASP remains the dedicated-instance option.

Very little, by design. Storefront (CSR) and back-office/collections (agent) screens share one modern layout — same header, same action rail, same field placement in every module. Someone who can take a payment can also run a refinance or work a queue, so new starters serve customers on their first shift. Training is available; it is not what stands between a new hire and a served customer.

It gives agents a voice-assisted path through the system. The agent states the outcome — “look up John Smith”, “take a sixty dollar payment on loan 100428” — and QFund navigates to the right screen, populates the fields and posts the transaction. It also provides intelligent navigation from a spoken request rather than a menu tree.

No. Underwriting stays with the configurable underwriting matrix and your policy. The assistant navigates and executes what an authorised agent asks for — it does not approve, decline or price a loan on its own.

No, it is agent-facing, inside the lending system. Borrower self-service is QFund Online. The assistant on this website is a separate thing again — it answers questions about QFund.

Every action creates the same audit record as the equivalent manual transaction, attributed to the signed-in agent, and runs through the same permissions and state rule sets. An agent cannot do by voice anything they could not do by hand. See AI assistant.

State behaviour is configuration, not code. Rate and fee caps, cooling-off periods, concurrent-loan limits, rollover and refinance restrictions, mandatory state-database queries, disclosure packages and extended payment plan rules are set per state and validated during origination — before an offer is presented.

Yes — Veritec and equivalent state systems are integrated into the origination flow, so eligibility and concurrent-loan checks happen at the point of decision.

SOC 2 Type 2 (AICPA), covering the design and operating effectiveness of security, availability and confidentiality controls over a period. The report is available to clients and qualified prospects under NDA. QFund previously held a CMMI DEV/3 appraisal, which has expired and is no longer claimed.

Yes — a contractual 99.99% availability commitment on the hosted (ASP) platform, with 24×7 support and monitoring, managed backups and data archival. See security & compliance.

Shared, with a clear line: QFund provides the platform controls, the state rule-set configuration and the audit trail; licensing, lending policy and regulatory interpretation remain the lender’s. QFund does not provide legal advice. What the platform guarantees is that the rules you configure are the rules it enforces, consistently.

More than 90, across customer acquisition, address and identity verification, employment and bank verification, credit bureaus and alternative data, payment processors and banking, communications, collections and contact centre, accounting and HR, store hardware, authentication and BI. The current list is on the integration ecosystem page.

Usually not. Experian, TransUnion, Equifax, Clarity, FactorTrust, MicroBilt and CoreLogic Teletrack are all pre-built on the bureau side; REPAY, CyberSource, Payliance, ACH Works, TabaPay, NetSpend and others on the payments side.

It is handled as an interface engagement through integration services. QFund is integration-ready by design and also interfaces with accounting applications, HR and payroll, ERP and proprietary legacy systems.

Yes. Every function QFund performs is available as a RESTful JSON API over HTTPS, so you can build the borrower journey in your own stack and brand, or keep the agent tool or CRM your staff already work in, and use QFund purely as the lending core. Token credentials are issued per integration and scoped to a QFund permission set, and webhooks push loan and payment events back to your systems. Permissions, state rule sets and the audit trail apply to an API call exactly as they do to a keystroke. See the API layer.

Coverage is the operations the screens perform: loan application intake, identity and income verification, decisioning and offer generation, origination, disbursal, payment posting and reversal, refinance and modification, interest and fee calculation, document generation, collections activity, customer and loan records, and reporting extracts. What stays in QFund’s own admin interface is the configuration itself — loan product setup, fee and rate tables, state rule sets, document templates, users and permissions — because those changes carry state rule sets and document sets with them. See the API layer.

It depends on loan product count, state count, integration count and the condition of the data in your current system — a lender running one loan type in one state and a twelve-state operator with a decade of history are different projects. Discovery produces the date rather than a marketing page. See implementation & migration.

Yes, and it is treated as an explicit phase: source and target identification, mapping discovery, documentation, test loads balanced against your current system, a simulated go-live rehearsal, then the real cutover. Borrowers, balances, schedules, payment history and documents all move.

Both teams, weighted toward yours on purpose. The people who will own the configuration after go-live should build it during implementation, with QFund alongside — otherwise every future fee change becomes a support ticket.

A dedicated team. QFund’s product division has 400+ financial-lending domain experts, and each lender is served by a team that knows that lender’s configuration, states and integrations — not a rotating pool picking up tickets. See dedicated teams & change delivery.

Training and help manuals are included in the ASP engagement, with extended training available on demand — available rather than required, because the screens share one layout across every module. The AI assistant shortens ramp-up further.

By delivery model: subscription / ASP, licence, or pay-as-you-go with zero fixed cost (the model behind check cashing). Figures depend on volume, loan products, states and integration scope. See pricing & delivery models.

Because a single headline number covering five loan types and check cashing across fifty jurisdictions at volumes from one store to a thousand would misprice most lenders in both directions. We give a firm quote quickly once scope is known, and we are explicit about what is included versus billable.

Under the ASP model: software licence, hosting, hardware, system software components, 24×7 support and monitoring, data backups, data archival, help manuals, technical and functionality upgrades, and training. Customisation, integration beyond the pre-built set, change requests, extended training, data migration and roll-out services are billable on demand.

Yes — a licensed deployment is supported for institutions whose policy or data-centre commitments require it.

QFund is a product of Virinchi Limited, a publicly listed company on the NSE and BSE in India, and has served the U.S. short-term finance industry for 25+ years from Marlboro, New Jersey. See about us and investor relations.

Use the demo request form, email our sales team or call +1-732-696-2555. Bring your own loan products, states and fee structures — a configured demo is far more useful than a generic tour.

QFund exhibits at industry events including MoneyTrends and LEND360. Current dates are listed at the bottom of most pages on this site.

Yes — QFund is a proud member of OLA, the Online Lenders Alliance.