QFund will provide the required technical support to you on case to case basis and will be always ready to help solve issues before it brings in discomfort on the usage of the solution. End-User Support is intended to assist your troubleshooters and resolve specific issues resulting from use of the Application Service. QFund understands that very large companies support their own help desks for technical & end-user support. In the scenario that this assumption is true, QFund will provide clients with a Tier II help desk service where Clients itself will have the Tier I help desk.

Multi-modal help desk for technical & end-user support

• Telephone / Voice support via Toll free number
  
• Instant Messenger support
  
• Email support            
  
• Pre-defined / committed response times
  
• Support services provided by qualified personnel with comprehensive
  
• Understanding on the functionality of the application