it services
Core Services
The Core Services are offered as packaged services with the ASP engagement model at no additional costs to the client. However these services can be availed by client in the license sale & product sale models. In the ASP (Application Service Provisioning) model of engagement, all services detailed below shall be provided offsite / offshore in any manner that QFund may deem suitable for the project, unless specifically requested by our clients to be performed onsite, which would be considered “On-Demand” and will be fully billable to the extent of activities performed based on time & effort and the rates detailed in the this proposal.
| Type of Service | Details |
Software ASP License |
ASP Licenses for the QFund Application (different licenses for Store-front & internet Products) |
Hosting Services for Application |
Complete hosting services of the QFund Application |
Hardware components for hosting |
All hardware required for hosting including cages at the data center, servers, networking, storage space etc |
System Software Components |
System software including Jboss application server licenses, Oracle database server licenses, Linux operating system licenses, Monitoring tools licenses for monitoring the application & database servers |
Support & Monitoring |
24 X 7 Offsite Production Support & Monitoring of the application servers and database servers |
Data Back-Ups |
Daily / Monthly data back-ups & archiving at a remote offsite location on digital storage devices |
Data Archival Services |
Data archival for optimal system performance based on client’s requirements of data is planned at an offsite location |
Help Manuals |
Help & User Manuals for Store & Internet operators, Customer Service Representatives and administrative users in electronic format & print media |
Technical Upgrades |
Upgrades for system software and ensuring portability to the latest versions Database (Oracle), Application Server (JBoss) and coding platform (J2EE) |
Training Services |
Basic training services for online application users and administrative users not exceeding 5 man-days |
Functionality Upgrades |
Enhancements to the core functionality of the QFund Internet Product |
On-demand Services
QFund offers several “On Demand” Services, which do not form a part of standard package in any engagement model and which would be offered only on receipt of a written request from Clients with agreement to bear all expenses related to such services. These “On Demand Services” include:
Customization / Custom Development Services
Customization services for existing base product portfolio and custom development of new applications or enhancements with turn-key development servicesIntegration/Interfacing
Integration services for integrating the QFund Application with any third party tools or applicationsChange Request Management
Changes required to the base QFund Application, as requested by Clients, during the production stage. These changes may be due to Industry demands and or rule changes.Extended Training Services
QFund will provide comprehensive training programs and the training tools and devices necessary to support Clients usersData Migration Services
QFund will offer its Data Migration services to Clients following a Data Migration Process Model that is described in later chapters in detail.Roll out and implementation
Complete rollout and implementation plan for Clients and aid in implementation
Other IT Services
QFund’s strong Product Development practice ensures exemplary documentation and packaging of software solutions, which are on par with the world standards and acknowledged by global clientele. We manage turnkey projects, and have built, managed and supported our customers' IT systems across the value chain — infrastructure, applications and business processes. That is because our capabilities span the entire IT spectrum, IT architecture, hardware, software, network consulting and IT-enabled processing services.
March 7-9, 2012
1000, Route 34
